We’re happy to offer complimentary parts-identification assistance through messages, photos, videos and phone conversations. Our guidance is based only on the information you provide. We are not inspecting your hot tub in person and cannot see concealed damage, previous modifications or every component your repair may require. Unless expressly stated otherwise, our recommendations are not an on-site diagnosis or a guarantee of a complete repair-parts list. Customers remain responsible for checking the items and quantities in their order, providing accurate measurements and equipment information, and identifying any additional fittings, seals, adapters or supplies needed for installation. Discovering that additional parts are needed does not, by itself, entitle a customer to a shipping refund or free shipping on a later order. Requests involving an error on our part will be reviewed under our applicable policies and legal obligations. This policy does not limit rights that cannot lawfully be excluded.Remote Parts Assistance
Shipping & Returns Policy – SpaShopper.com
This website is designed to help you identify potential replacement parts, which reduces returns and saves everyone time and money.
If you are not 100% sure you have the correct part, please contact us before ordering:
844-500-4645
Text 772-800-5445
Return Shipping Address
Ship approved returns to:
SpaShopper.com
Attn: Returns & Exchanges
375 Maple Street
Gallatin, TN 37066
✅ Please include your RMA# and Order # inside the package.
Returns Policy
You may return new, unopened items within 30 days of delivery for a refund of the purchase price, minus:
- Original shipping cost (non-refundable)
- 20% restocking fee
Return Shipping Responsibility
- If the return is due to our error (incorrect item shipped or defective item), we will cover the return shipping.
- If you ordered the wrong part, the customer is responsible for return shipping costs.
✅ Refunds are typically processed within 1–2 business days after your return is received and inspected as new and unused.
Electrical Parts Policy (Important)
⚠️ We do not accept returns on electrical parts.
However, if an electrical part arrives defective, we will provide a replacement based on the manufacturer defect/warranty policy.
How to Start a Return
Before sending anything back, please contact us at:
Include your order number and details about the product you would like to return. We will respond quickly with instructions.
Shipping Policy
We can ship to virtually any address in the USA. Please note:
- Some products may have shipping restrictions
- We ship many orders using US Postal Service (USPS)
- If your location does not have a mailbox, you may need to provide a P.O. Box
When you place an order, we will estimate shipping and delivery dates based on:
- Item availability
- Shipping method selected at checkout
Weight-Based Shipping
Shipping rates for many items are weight-based. Product weights can be found on the item detail page. All weights may be rounded up to the next full pound as required by shipping carriers.
Order Processing Time
We do everything possible to ship your part the same day or the next business day, depending on the time your order is placed and item availability.
We ship every day except Sunday. Saturday has an earlier cutoff time.